Avoiding Duplicate Charts During Re-Migration

If you’re a Legacy user re-migrating your charts and profile pictures into TimePassages 3.0, here are two ways to avoid creating duplicate charts:

✅ Option 1: 

Delete existing charts before re-migrating

• If you still have access to your Legacy App with all your original charts, you can safely delete all charts from your 3.0 account first, then re-run the migration.

• This ensures only the updated charts (and profile pictures) are imported.

✅ Option 2: 

Create a new 3.0 account

• If you’re unsure about deleting or want a clean import, simply create a new account using a different email address and migrate your charts there.

⚠️ Note: Re-migrating into an existing 3.0 account that already has charts can result in duplicate entries with no simple way to merge or clean them—especially if you have many charts.

Need help? You can quickly contact our support team directly from the app:

1. Tap Settings (gear icon in the bottom toolbar).
2. Tap Report an Issue at the bottom of the page.
3. Fill out the support form with a short description of the issue.
4. Tap Submit Ticket.

Submitting your request through the app helps us resolve your issue faster by automatically collecting important technical details. We’re here to help!