Android: Google Play Is Asking Me to Confirm My Subscription in the App

If you’re seeing a message from Google Play asking you to confirm your subscription in the app, you’re not alone. This appears to be a known issue affecting some Android users.

While the issue originates from Google Play, here are a few steps you can try to resolve it:

✅ Troubleshooting Steps

1. Check Your Google Account

   Make sure you’re signed into the correct Google account—the one you used to make the purchase.

2. Check Your Internet Connection

   Ensure you have a stable internet connection, either through Wi-Fi or mobile data.

3. Restart Your Device

   A quick restart can resolve a lot of issues.

4. Clear Google Play Store Cache & Data

   Here’s how:

   • Open your device’s Settings app.

   • Tap Apps & notifications (or Apps).

   • Tap See all apps.

   • Scroll down and select Google Play Store.

   • Tap Storage & cache.

   • Tap Clear Cache.

   • Tap Clear Data.

6. Reinstall Google Play Store (Optional)

   If clearing cache/data doesn’t help, try uninstalling and reinstalling the Google Play Store.

7. Sign Back In

   After clearing data, you’ll need to sign in to your Google account again before trying to confirm your subscription.

8. Still Stuck? Contact Google Support

   If you’ve tried all of the above, you may need to contact Google Play Support for further help.

Need Help from Us?

You can quickly contact our support team directly from the app:

1. Tap Settings (gear icon in the bottom toolbar).

2. Tap Report an Issue.

3. Fill out the support form with a short description of the issue.

4. Tap Submit Ticket.

Submitting your request through the app helps us troubleshoot faster by automatically including helpful technical details. We’re here to help!