An Official Statement on the TimePassages 3.0 Mobile App Launch and Server Issues

Modified on Fri, Feb 21 at 5:37 PM

This article contains a detailed explanation of the 3.0 launch and the move to the new app.


If, after reading this article, you still need help, a question answered, or an issue resolved, please submit a support ticket from the dropdown menu in the upper right-hand corner, or click here.


For updates on TimePassages 3.0 visit TimePassages 3.0 FAQs section of our Knowledge Base!



OFFICIAL STATEMENT

Dear TimePassages Community,


We want to take the time to communicate clearly and in-depth about what's happening with our mobile app so you can be fully informed. The massive response to our new mobile app has been humbling, and it’s clear how much you care about TimePassages. We’ve seen how much the past months have impacted you, and we hear you. We know that changing the app that many of you have used for years is a big deal, and you may be experiencing disappointment or frustration—please know we’re dedicated to making it right and working hard on solutions.


While the following message is long, please take the time to read through it so you can be fully aware of the current state of your TimePassages app!


As a team of just eight passionate individuals—connected through both family ties and a shared love of astrology—we’ve poured our hearts into creating and maintaining this app for over a decade. Almost all of us have been here for the majority of our careers (some for over 20 years!), inspired by a shared love for astrology and a dedication to providing high-quality tools to support you in your Astrological studies and personal discovery. This is our first major iPhone upgrade since launching in 2012. While we knew it was a big step, it was necessary for our tiny team to keep innovating, offering you the best astrology experience possible, and continue to be in service to the astrological community.


The excitement surrounding the 3.0 release has been overwhelming—so much so that our servers weren’t quite ready for the surge of users syncing their charts! This resulted in some issues with syncing. To stabilize functionality across platforms, we’ve had to make the tough decision to temporarily disable syncing for iPhone users. Rest assured, this is only temporary, and we’re working tirelessly to resolve these challenges and other issues as they arise.


To Our Long-Time iPhone Customers:

We appreciate you more than words can express. We’ve offered the same app at the same price for over a decade, and this transition to a subscription model allows us to continue growing, innovating, and delivering features like Solar Returns, Composite Charts, an updated Learning Section, and more. For those who’ve purchased Unlimited Features or the Pro App, we’re honoring your loyalty with a free year of TimePassages 3.0. A free version of the app remains available, with chart purchases starting at just $0.99. Your birth chart, its interpretations, and your Daily Horoscope are always free!


Astrology & Timing:

You may be wondering why we chose to launch during some stormy astrological weather. It wasn’t ideal, but after three years of preparation, we couldn’t wait any longer. Sometimes, even challenging transits hold lessons in resilience and growth—something we’re experiencing firsthand! We greatly considered the period of back-to-back personal planet retrogrades (that’s right, Mercury, Mars, and Venus!) from November 25th until early April 2025—and waiting until after that was not an option for us.


Community Guidelines:

Remember that we are just eight humans. It takes time to resolve these fixes, answer questions, and update our communities online. We value your feedback and constructive dialogue, but please maintain a respectful tone in our inboxes and comment sections. Comments containing personal attacks or inappropriate language will not be tolerated. You can review our complete community guidelines by clicking here. With that said, most of you have been so wonderful and kind. We appreciate your patience and good thoughts through this transition.


Thank you again for being part of the TimePassages community! Your encouragement fuels us, and we’re excited to keep sharing this journey with you.


With gratitude and love,

The TimePassages Team


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