Android users: How to Request a Refund for Your Purchase

Thank you for reaching out to us. If you’d like to request a refund for a purchase made through Google Play, we’re here to guide you through the process. Refunds for Google Play purchases need to be requested directly from Google. Here’s how:

How to Request a Refund from Google Play

    1.    Access Google’s Refund Portal

    •    Visit play.google.com/store/account.

    2.    Sign In

    •    Log in using the Google account associated with your purchase.

    3.    Find Your Order

    •    Under the “Order History” section, locate the item for which you want a refund.

    4.    Request a Refund

    •    Click the three-dot menu next to the order and select “Report a Problem.”

    •    Choose the option that best describes your issue (e.g., “I purchased this by accident” or “Item isn’t working”).

    •    Follow the on-screen instructions to submit your refund request.

Google reviews refund requests and typically provides a decision within 48 hours. If approved, the refund will be processed back to your original payment method. The time it takes for the funds to appear may vary depending on your financial institution.

If you encounter any issues or have additional questions, feel free to reach out to us—we’re happy to assist you!