Thank you for reaching out to us. We understand that you’d like to request a refund for your purchase, and we want to make the process as smooth as possible for you. Since purchases made through our app are handled by Apple, refunds need to be requested directly through their platform. Here’s a step-by-step guide to help you:
How to Request a Refund from Apple
1. Access Apple’s Refund Portal
• Visit reportaproblem.apple.com.
2. Sign In
• Log in using the Apple ID associated with the purchase.
3. Request a Refund
• Click “I’d like to,” then select “Request a refund.”
• Choose the reason for your refund request and select “Next.”
• Select the specific in-app purchase and click “Submit.”
Apple typically reviews refund requests within 24 to 48 hours. If approved, the refund will be processed back to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
If you still have questions, please create a ticket. Our support team will gladly assist you!
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