How to do a clean reinstall

Modified on Thu, 05 Oct 2023 at 08:11 AM

Let's try doing a clean reinstall.  This means we are going to wipe your computer completely of all TimePassages folders and then reinstall it as if it's for the first time.  Please follow the instructions below.
  1. Deauthorize your computer
    1. To deauthorize your Windows computer, follow these steps:
      1. open TimePassages
      2. go to the Enable menu
      3. click on Deauthorize this Computer
  2. Close TimePassages
  3. uninstall TimePassages (Here are instructions just in case:
  4. Open your Finder window
  5. Go to your C drive
  6. Type "TimePassages" into the search bar
  7. Delete any files or folders associated with TimePassages (this can include "log" files and "plist" files)
  8. Empty your recycle bin
  9. Restart your computer
  10. Download and reinstall the software

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