Thank you for e-mailing support and for your purchase.
Just a quick reminder: The Comparison Charts are available under the profile of the person you originally purchased the Comparison Chart under. If you do not remember which person's profile of the two you purchased the chart under, check both people's profiles by going to Compare Charts.
Can you send a copy of the receipt and the names of the two people the chart is for? We can create that chart for you and look into what is going on. We appreciate your patience and apologize for the inconvenience.
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