Community Guidelines for Contacting Support

Welcome to TimePassages — we’re so glad you’re here! Our goal is to provide a positive, respectful space where you feel heard and supported.

To help us help you (and everyone else), we ask that you follow these simple guidelines when reaching out to our Support Team through email, tickets, or other direct communication channels:

Be Respectful

Please treat our team and fellow community members with kindness and courtesy. We understand that technical issues can be frustrating, and we’re here to help — respectful communication makes all the difference.

No Harassment or Abusive Language

We do not tolerate personal attacks, name-calling, harassment, or hate speech of any kind. Messages containing threatening or abusive language may not receive a response.

Share Feedback Constructively

We love hearing your feedback — good or bad. If you have suggestions or concerns, please share them in a thoughtful, polite, and constructive way so we can continue improving.

Stay on Topic

To help us respond quickly, please avoid spam, repetitive messages, or unrelated promotions. Messages that don’t follow these guidelines may be filtered out or unanswered.

Respect Privacy

To protect everyone’s privacy and safety, please don’t attempt to contact team members through personal social media accounts or outside of official support channels.

What Happens If These Guidelines Aren’t Followed?

We may not be able to respond to messages that violate these standards. Repeated or severe violations may result in being blocked from support.

Need Help?

If you’re looking for troubleshooting tips, how-tos, or product information, be sure to check out our Knowledge Base for quick answers — or submit a support ticket and we’ll be happy to help you directly.

Thank you for being a part of our community — your voice matters, and we’re here to support you!